About JHC Services
Over 40 years of protecting Hawaii’s families, businesses, and communities with personalized insurance solutions.
A Legacy of Trust and Excellence
Since its founding over 40 years ago as John H. Connors Insurance, JHC Services has been dedicated to safeguarding Hawaii’s residents and businesses. Starting as a small agency focused on providing local families with reliable insurance, we’ve grown into Hawaii’s leading insurance broker, representing most of the major carriers across the state.
Our mission is simple: to offer personalized insurance solutions that give our clients peace of mind while fostering trust, integrity, and community connection. Locally owned and operated, JHC Services is deeply rooted in Hawaii’s culture, carrying forward a legacy of care, strength, and guidance.
Core Values:
- Integrity: Honesty and transparency in all that we do.
- Community: Supporting Hawaii’s people and businesses with the Aloha spirit.
- Excellence: Providing outstanding service and tailored insurance solutions.
Larry Busto
President
Jennifer Eaddy
Executive Vice President
Jim McGuinness
Vice President
Kristie R. Itagaki
Account Manager & Associate
Geri Buza
Account Manager
Kyla Littlefield
Account Manager, Commercial Lines
Clare Saffery
Account Manager & Associate
Brandi Willett, CISR
Account Manager & Personal Lines Supervisor
Michael Busto
Account Executive
Edna Peralta
Account Manager
Tammy Umeno
Personal Lines Representative (M-Z)
Bernie Lee
Personal Lines Representative (A-L)
Karen Toguchi
Account Manager
Lynn Wu
Account Manager
Lisa Bryant
Asst. Vice President - Accounting
Norma Ulep
Accounting Manager
Ashley (Yaris) Bunda
Associate
Bobby Bunda
Associate
Robson Bunda
Associate
Murray Hixson
Associate
Darren Matsuda
Associate
Jim McAluney
Associate
Austin Pulice
Associate
Tom Singlehurst
Associate
Thomas J. Sofos
Associate
Frank Thomas
Associate
Steve Thomas
Associate
Mio Yamanouchi (Chang)
Associate
Amy Yuriko Nguyen
Associate
Doreen Hall
Associate
Shelly Cataldo
Associate
Robert Toma
Associate
Lori Salter
Account Manager, Commercial Lines
Sean Aquino
Account Manager, Commercial Lines
Miki Caldito
Account Manager, Personal Lines
Michelle Cantere
Account Manager, Personal Lines
Carol Daubert
Account Manager, Commercial Lines
Bill Jenkins
Senior Vice President
Colby Falk
Safety Consultant
Testimonials
What our clients say.
Clare was such an incredible agent. She was extremely responsive and personable. There had to be several changes made to my policy and she was able to get them completed with minimal lag time, especially when our home closing was getting very close. She was very understanding and tried to work the process as quickly as she could. Thank you Clare for making my home buying process so much easier and smoother! Definitely will recommend YOU to my friends when it comes time to search for insurance!
Clare Saffery goes above and beyond with my needs. Every time I have an issue she is on it. And there were several. The last one our HOA needed us to increase some kind of coverage. I just sent her a copy of the letter and boom, I was all set. Such professionalism, speed and accuracy. She represents this company well and deserves a raise & promotion!
I had an excellent experience working with Michael on my business's workers' compensation insurance. He was exceptionally helpful and informative, providing clear and concise answers to all my questions. His expertise made the process smooth and understandable. I highly recommend Michael for his outstanding service and will be recommending him to other business owners for their insurance needs.
We are very appreciative with the oversight that JHC Services provides for our company. They have, on more than one occasion, corrected the issues at our state DCCA oversight / licensing authority ensuring that our business license remained in force without interruption. Truly appreciated. Also fought with our insurance provider to get better priced coverage. Thank you!
Clare Saffery of John H Connors Insurance has been the utmost professional from DAY ONE. It is a bit overwhelming when you purchase a house and Clare really took a lot of stress off of me. She is dependable, always answering my questions or if out of the office would return my call asap. Also very knowledgeable and friendly staff. John H Connors Insurance is a reliable, top rate company.
No follow-up phone call. Update 11/14/22: Insurance Agent Mr. Michael Busto called to apologize for the situation and offered his services to our request for a quote for church insurance. He stopped by today to deliver the quote and inspect the property! Thank you Michael for following up and making amends!
They have provided excellent service over the years.
I was relieved that the explanation was very kind and easy to understand.
We were having difficulty getting insurance for one of our properties. Our primary provider did not want to insure it. Clare Saffery was able to quickly get us two competitive quotes within a day and explained to us the insurance issues occurring here in Hawaii.
Very helpful company. Highly recommend them. In my time of need they came through for me.
Clare is the best. My other insurance agent wasn't able to get me quote for my commercial vehicles for MONTHS! Clare got it done in a week. MAHALO!
Our meeting with Clare at John Connor’s has been by far the most positive and helpful experience for our business and residential developments. Clare did her research to get the best rates for our properties. She saved us a lot of money. Thank you, Clare
I found Clare easy to work with plus she gave us a insurance quote that we were happy with.
Always good customer service. I would totally recommend this company to my family and friends.
Clare was such an awesome agent to work with in insuring my home. My other insurance company was not renewing my policy, due to changes in their underwriting. I was so stressed trying to sort through this issue. Clare was patient, helpful and understanding through it all. She was always in constant contact and kept me updated. I was very impressed with her customer service. Thanks Clare..
I needed help fast and JHC agent helped me in a timely matter which I am grateful for. She did a great job. Thank you so much for all your help.
Awesome to working with Clare Saffery very understanding what the client needs. fast response very knowledgeable
